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Monday, June 15, 2009

Example of an eCommerce success and its causes

Amazon is one of the world's largest eCommerce retailers of the most selection of goods, prices, and happy customers. Amazon brought in the world of successful one-to-one marketing, a personal touch from another era. Why Amazon is successful? Let's check it out!
  • Amazon has many products such as books, music, video & DVDs, auctions, toys & games, consumer electronics, e-Cards, and zShop. Amazon has become a ‘one stop Internet shopping destination.’ Because of their appeal, they now have over 900,000 associates (their term for affiliate marketing companies). No doubt, you can buy almost anything on Amazon.

In other hands, Amazon's pricing goal is to offer a lower price than its competitors. With lowerprices, it can attract new customers to maximize its market share. So you don't need worry about the prices, you can usually get it at a reasonable price.

Furthermore, Amazon have made the order process became simple and this make customer feel fun and fairly easy to buy their goods. Because they create a personal feel for every user. This is the most critical component of their entire site. Customer product reviews, shipping discounts, their own credit card with bonuses, Amazon Prime membership, 1-Click ordering, product forums, etc. are all great ways to get the customer involved.

If you want to start a business, Amazon.com, most would agree, is the leader in selling online. Every other online retailers can benchmark themselves agains Amazon.com. It always improve their sales. No matter improving their customer service or improving their web site, it just make sales to increase. Amazon sells its own items and also helps businesses sell their own things as well. It's a partnership - if you are successful, Amazon.com is successful. The advantages to selling on Amazon for an online retailer, if the item does sell, they take a small commission (usually a few bucks, depending on how much the item sells for), but if it doesn't sell it's not a problem. No charge a cent at all. For examples, many other large retail companies now use Amazon to power and host their websites (Borders, Virgin Megastores, Target, Sears and many more).

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